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Announcement: Size Right Cylinder Lead Times

Oliver Customers,

We wanted to take a moment and give you an update on our Size Right Cylinder lead times. Our cumulative lead time is the result of internal production processes and outside hardening services.

We were informed on May 22, 2018 by our hardening supplier that they are exiting the hardening business. Regretfully, they gave us little notice and informed us that this decision will be effective June 1, 2018.

The good news is that we had already been looking for additional sources for hardening services, as we identified hardening as a constraint to meeting your expectations for delivery timeframes. However, we are still in the supplier qualification phase for these alternate hardening services. We are in the process of getting them to provide first articles for destructive testing to ensure the quality of their work will meet our standards and your expectations.

We have asked our current supplier to extend the end date of their hardening service offering to help us with this transition process. However, we have not had a confirmation from them as of yet whether they will be able to extend their end date.

Consequently, at this time we cannot communicate what our expected lead time will be on new orders for Size Right Cylinders. We hope to have some clarity in the next few weeks. We apologize for any delays and will keep you informed if any existing orders may be affected and regarding our progress on moving to alternate sources for hardening services.

Thanks for your understanding.

Oliver Manufacturing