Announcement: In May, we announced the less than stellar news that our lead times for the production of Size Right cylinders would be negatively impacted by the loss of our hardening supplier. Since that time, we have evaluated multiple suppliers with the same and varying hardening processes. We are happy to reveal that our production of Size Right cylinders is primed to resume this week with improved lead times.
Since May, we’ve sent and received samples to various prospective hardening suppliers. Through this process, we were able to evaluate and validate performance quality, pricing and lead times. We’ve made several changes that will improve the production process and ultimately get cylinders to our customers sooner. The evaluative process has resulted in an expansion of our current supplier network, an improvement of the overall quality of the hardening process, and reduced hardening lead times overall.
We are moving forward with the processes that we have in place, and cylinders will begin shipping this week to our new hardening partners. Look for your orders to start shipping throughout the next couple of weeks.
We thank our customers for their patience — it is paying off!
We wanted to take a moment and give you an update on our Size Right Cylinder lead times. Our cumulative lead time is the result of internal production processes and outside hardening services.
We were informed on May 22, 2018 by our hardening supplier that they are exiting the hardening business. Regretfully, they gave us little notice and informed us that this decision will be effective June 1, 2018.
The good news is that we had already been looking for additional sources for hardening services, as we identified hardening as a constraint to meeting your expectations for delivery timeframes. However, we are still in the supplier qualification phase for these alternate hardening services. We are in the process of getting them to provide first articles for destructive testing to ensure the quality of their work will meet our standards and your expectations.
We have asked our current supplier to extend the end date of their hardening service offering to help us with this transition process. However, we have not had a confirmation from them as of yet whether they will be able to extend their end date.
Consequently, at this time we cannot communicate what our expected lead time will be on new orders for Size Right Cylinders. We hope to have some clarity in the next few weeks. We apologize for any delays and will keep you informed if any existing orders may be affected and regarding our progress on moving to alternate sources for hardening services.
Thanks for your understanding.