Announcement: In May, we announced the less than stellar news that our lead times for the production of Size Right cylinders would be negatively impacted by the loss of our hardening supplier. Since that time, we have evaluated multiple suppliers with the same and varying hardening processes. We are happy to reveal that our production of Size Right cylinders is primed to resume this week with improved lead times.
Since May, we’ve sent and received samples to various prospective hardening suppliers. Through this process, we were able to evaluate and validate performance quality, pricing and lead times. We’ve made several changes that will improve the production process and ultimately get cylinders to our customers sooner. The evaluative process has resulted in an expansion of our current supplier network, an improvement of the overall quality of the hardening process, and reduced hardening lead times overall.
We are moving forward with the processes that we have in place, and cylinders will begin shipping this week to our new hardening partners. Look for your orders to start shipping throughout the next couple of weeks.
We thank our customers for their patience — it is paying off!